Answers to all your questions

The wash tunnel is open Monday to Saturday from 08:00 to 18:00, and on Sunday from 10:00 to 18:00. Our self-service wash bays and vacuum square are open 24 hours a day, 7 days a week, 365 days a year.

Our wash tunnel handles vehicles up to 2.00 metres high. In the self-service bays you can wash vehicles up to 3.00 metres high, which covers most vans and campervans.

No. Because we pre-wash your car by hand before it enters the wash tunnel, the abrasive dirt is removed first. On top of that all our brushes are textile and stay soaked with water, so they cannot scratch the paint.

Yes. Our waxes and drying aids are set up so that a convertible roof is not damaged. Your soft top actually gains an extra protective layer and a deeper shine.

We accept cash, debit cards, credit cards, Multi Tank Card and Travelcard. You can also pay contactless at our machines and in the wash bays.

Yes. We wash with fully biodegradable shampoos and waxes. We have our own groundwater source, capture all dirty water and treat it with softening and osmosis filters. Washing your car on the street, by contrast, sends oil and dirt straight into the sewer.

Yes. We have several professional vacuum units available, fitted with air blowers to clear awkward corners. The vacuum square is open 24 hours a day.

Allow 6 to 7 minutes from the moment you enter the wash tunnel, including the manual pre-wash.

Fold in your mirrors, retract the aerial and switch off your wiper rain sensor. Put the car in neutral, do not apply the handbrake and leave the engine running. Do not steer or brake during the wash; the conveyor does the work.

You may use the bay for as long as you like. Our bays are popular though, so we kindly ask you not to occupy one longer than you need.

Yes. At Langsom 2 in Amsterdam microcars can go through the wash tunnel, including Canta, Aixam, Ligier, Microcar, Chatenet, Bellier, Grecav, Casalini, JDM, M.go, MC1, MC2 and Virgo.

Yes. We welcome taxi drivers and offer a dedicated taxi wash card. Contact us on 020 722 44 22 or info@excellentcarwash.nl for current rates.

You sign up online through our customer portal, where you choose your subscription and pay straight away. The subscription is active immediately.

Numberplate scanners at our site read your plate automatically. The barrier is linked to them, so you do not need to show anything.

You log in through the online customer portal, where you manage your subscription, details and invoices.

Request a new password using the recovery function in the customer portal. You will receive an email to set a new one.

Log in to your account and change the numberplate there. Note that you can do this yourself once per month, up to a maximum of three times per year.

Log in to your account and edit your details yourself. Your email address and username cannot be changed by you; please contact us for that.

Change your account number in your online account. You then make a one-cent payment from the new account as verification.

Log in to your account and choose the “adjust” option. If you upgrade, allow 24 hours for the change to take effect.

Log in to your online account, click “Pause”, enter an end date and confirm.

Log in to your account. Under the “my transactions” menu item you will find all your invoices to download.

Log in to your account and click “terminate”. Make sure you cancel at least one day before the renewal date, otherwise the subscription runs for another month.

Yes. The subscription is active immediately, so you can drive straight into the wash tunnel.

Yes. Just tell us at the barrier which programme you want. If you choose one above your subscription tier, you pay only the difference.

Your login is almost always the email address you used when you registered.

Mollie is our payment partner. They handle the direct debit and send payment links if a collection fails.

That happens occasionally. You will automatically receive an email from our payment partner Mollie with a payment link to settle the amount.

No. The subscription works by direct debit only. If you prefer not to use direct debit, the Waspas is a good alternative.

No, that is not possible. Mollie will email you a payment link as soon as a direct debit has failed.

Unlimited washing costs €29 per month for Budget, €33 for Standard, €37 for Most Chosen and €39 for The Best. You can wash up to once a day and cancel monthly.

Register your card in the customer portal using your Waspas number and the temporary password issued with the card.

It is printed on a separate receipt and handed to you together with your Waspas.

Log in through the online customer portal, where you can see your balance and top up your card.

If you saved your email address in your Waspas account you can request a new password yourself in the customer portal. If not, please contact us.

Not if we have your details. If your name, address or email address is registered, we can trace your card number, block the card and transfer your balance to a new one.

Save your card number in your online account, note it down so you can quote it at the barrier, and register your personal details. A lost card can then always be recovered.

Save your personal details and tick the box to be kept informed by email or SMS. You then receive a €5 registration bonus on your Waspas.

Your current balance is shown as soon as you log in to your online account.

Top up with iDEAL in your online account, or in person at our site at Langsom 2.

Yes. You get a discount on every wash programme as soon as you pay in full with the balance on your Waspas. The Best, for example, costs €19.00 instead of €21.00.